Last Updated: November 10, 2026

1. Our Commitment to Privacy

At Linanna Therapy, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. We understand that trust and confidentiality are essential to the therapeutic relationship.

We collect, use, disclose, and safeguard personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA), applicable privacy laws, and relevant professional and ethical standards.

2. Information We Collect

We may collect personal information necessary to provide our counselling services, including:

• Personal information: Name, contact details, appointment information, and billing details.

• Clinical information: Intake forms, relevant health history, counselling goals, treatment plans, and session notes.

• Website information: Browser type, IP address, pages visited, and website interactions collected through cookies and analytics tools.

We collect only information reasonably necessary for providing our services, communicating with clients, and operating our practice.

3. How We Use Your Information

Your information may be used to:

• Provide counselling services and maintain clinical records.

• Schedule and manage appointments.

• Communicate about services, appointments, and inquiries.

• Process payments, invoices, and insurance receipts.

• Improve our website and understand its performance.

• Meet legal, ethical, and professional obligations.

We do not sell or rent your personal information or use confidential clinical records for advertising purposes.

4. Confidentiality and Disclosure

All counselling information is treated as confidential and accessed only by authorized individuals for legitimate professional purposes.

We do not disclose personal or clinical information without appropriate consent, except where required or permitted by law. This may include court orders, child protection obligations, or circumstances involving serious safety concerns.

Information may also be processed by trusted service providers, including Jane App, our online booking and practice management platform, and other providers supporting administrative and technical operations.

5. Information Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

Clinical records are retained according to applicable legal requirements and professional standards. Other personal information is retained only as long as reasonably necessary for its intended purpose or as required by law.

When information is no longer required, it is securely deleted, destroyed, or anonymized as appropriate.

Some technology providers may process information outside Canada, where different privacy laws may apply.

6. Cookies, Google Analytics, and Advertising

Our website uses cookies and similar technologies, including Google Analytics and Google Ads, to understand website traffic, improve user experience, and measure advertising effectiveness.

These technologies may collect information such as IP addresses, browser and device details, pages visited, and interactions with our website. Google may process this information in accordance with its privacy practices.

To learn more about how Google collects and processes information, please visit How Google uses information from sites or apps that use our services.

We do not intentionally share confidential counselling records or identifiable clinical information with Google Analytics or advertising platforms.

You can manage your cookie preferences through our website’s cookie consent settings or your browser. For additional details, please review our Cookie Policy.

7. Your Privacy Rights

Under applicable privacy legislation, you may request access to your personal information, ask for corrections, and withdraw consent for certain uses of your information, subject to legal and professional requirements.

You may also contact us with questions or concerns about how your information is handled.

If a privacy concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia at https://www.oipc.bc.ca.

8. Changes and Contact Information

We may update this Privacy Policy to reflect changes in our services, privacy practices, or legal obligations. Updates will be posted on this page.

For privacy questions, concerns, or requests, please contact:

Linanna Therapy
Suite 211, 3030 Lincoln Avenue
Coquitlam, BC V3B 6B4, Canada

Email: info@linannatherapy.ca
Phone: (604) 305-2515
Website: https://linannatherapy.ca

Your privacy and confidentiality are fundamental to the care we provide.